1) The most common problem people have when logging in is supplying the wrong UserName/Password combination.
2) The second most common problem concerns your privacy setting in your browser (Internet Explorer, Firefox, Chrome etc). Though the template doesn't use cookies (little text files) it DOES use 'session variables' that temporarily store data about your visit to the site; these are created when you log in and (unlike cookies) destroyed when you log out. They are necessary so that you can't update someone else's details, modify another club's records etc. Unfortunately, browsers treat these variables in the same way as cookies - so if you have cookies disallowed, you can't log in!
To change your settings so that you can access the site:
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In Internet Explorer,
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You can then: EITHER Change your overall setting
OR |
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Or only accept cookies from the ribi template
A lot of guff is talked about cookies - they can't, for example, be used to transmit viruses. |
3) Lastly, other problems are out of my control! These include issues such as Firewalls on your own computer, security software you've installed, problems related to your domain name forwarding to your club site (especially if your domain name 'masks' the true URL of your website) etc.
Please don't contact me about this type of issue, as there is NOTHING I can do from here to adjust your settings or software!
Chris Sweeney
RIBI Template Designer